Track Your Order
Track Your Order Status
Easily Track Your Package Journey
Thank you for choosing Wallcast! We understand your excitement about your order. You can use the tool below to quickly retrieve the latest logistics status and estimated delivery time of your order.
How to Track?
Order Number: You can find it in the order confirmation email or shipping notification email we sent you. It usually looks like:
WC-12345.Billing Email Address: Please enter the email address you used when placing the order.
Frequently Asked Questions (FAQ)
What should I do if I cannot find my order number?
Don’t worry! The order number has been sent to your registered email address. Please check your Inbox, Spam, or Promotions folder and search for emails from @wallcast.cn. If you still cannot find it, feel free to contact us via the methods below. Our customer support team will be happy to assist you.
The logistics information hasn’t updated for a long time. Why?
1. Will my backdrop canvas arrive with wrinkles?
Our backdrop canvases are shipped rolled in a tube to ensure they arrive free of creases or wrinkles. You can use the backdrop directly upon receipt without additional treatment.
2. How can I remove wrinkles from my backdrop canvas?
For minor wrinkles, hang the backdrop and lightly mist the wrinkled areas with cold water using a spray bottle until slightly damp; the moisture will help smooth out the wrinkles. Alternatively, use a handheld steamer on low-heat mode to gently steam the wrinkles. Avoid frequent washing to minimize wear on the canvas.
3. How can I prevent wrinkles on my backdrop canvas?
Using a backdrop stand and clips is an excellent way to keep your canvas smooth and prevent wrinkles or sagging. For storage, roll the canvas onto the provided paper tube to avoid creases, rather than folding it.
4. Can I iron my backdrop canvas to remove wrinkles?
Avoid frequent ironing, as high temperatures may damage the canvas. If ironing is necessary, set the iron to a low temperature and gently press over the wrinkles, moving slowly and avoiding prolonged contact to protect the material.
5. How should I dry my backdrop canvas to avoid wrinkles?
After cleaning or treating wrinkles, hang the canvas to air-dry naturally for approximately 24 hours. This allows even drying and helps remove residual wrinkles. If using a dryer, set it to low-heat mode, dry for about 20 minutes, then hang immediately to prevent heat damage.
The logistics shows "delivered," but I haven’t received my package. What should I do?
The update speed of logistics information depends on the courier company’s processing procedures. Typically, the first tracking update appears within 24-48 hours after the package is dispatched. If your package is in transit, it may not update until it reaches the next distribution center. This is normal—please wait patiently. If there is still no update after 3 days, contact us for verification.
Can I change the shipping address?
Once an order enters the packing and shipping process, it is very difficult to modify the address. If you need to make changes, please contact us immediately via the methods below. We will try our best to intercept the order, though we cannot guarantee success.
Need More Help?
Our customer support team is always here to assist you.
Support Email: info@wallcast.cn (We respond within 12 hours)
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